Change Project Portfolio Manager (Fixed term)

*The Job*



The Council is transforming the way it delivers customer services. As part of our Customer Access Strategy we are looking at everything we do to ensure that we deliver the most efficient, convenient and cost effective service for our residents. These changes will enable us to concentrate on focusing our resources on delivering the services our residents need in the light of the severe budget cuts the Council has been forced to make. The Customer Access Programme has many strands of work that together enable the transformation to take place. These include rationalising the buildings from which customer services are offered, updating the ICT associated with customer transactions and front and back office process re-design of the transactions themselves. The role is required to deliver effective change and programme management in the Customer Access Programme. Salary: £43,368 p.a. Fixed Term until 30/06/2012 Closing date: 2nd October 2011



*The Person*



The postholder will have overall responsibility for the integrity and coherence of the change projects allocated within the Customer Access Programme (CAP), including: · Leading and developing the programme office within CAP, including responsibility for the CAP plan, and associated risk and issue management· Leading the Integration work stream of the CAP, maintaining key management information about the effects of implementation of CAP and anticipating the future impact of CAP on the operation of services o Provision of good quality management information for internal programme and project decision making o Maintenance of data relating to customer service transactions and the impact of process re-design of transactions · Leading the Information, Advice and Guidance (IAG) work stream within CAP and taking responsibility for delivery of the objectives of the IAG project · Management of all projects to agreed standards· Identifying the financial, material, human resource and cultural implications of change, and engaging relevant stakeholders to ensure that resources are allocated, deadlines are met, and objectives are achieved.· Development and delivery of ongoing training to support the above and the needs of the CAP and its team members

This position, Change Project Portfolio Manager (Fixed term), was posted on September 14, 2011. The employer is IAG. Since this job has been published, it has been viewed 23 times.