Dutch and French Speaking Customer Services in Brighton

Title: Dutch and French Speaking Customer Services
Salary: Excellent
Location: East Sussex - South East, United Kingdom
Languages: English, Dutch, French
Posted: 24th Oct 2011
Kimberly-Clark is leading the world in essentials for a better life. Headquartered in Dallas, Texas, with nearly 53,000 employees worldwide and operations in 37 countries, Kimberly-Clark posted sales of $19.1 billion in 2009.Kimberly-Clark Professional encompasses some of the company’s most successful brands, well known in the marketplace as leading the way in distinctive products for the washroom. With trusted brands such as KLEENEX®, SCOTT®, and WYPALL*, we provide innovative, environmentally responsible solutions that help customers use less and waste less, reducing impact to the environment throughout the entire lifecycle of the product.

Job Description
We are recruiting for a Dutch and French Speaking customer service team member to join the Order to Delivery (OTD) Team within our successful shared service centre in Brighton. The successful candidate will be required to interact and communicate with our customers in the Dutch and Belgian markets and provide expert knowledge to various business functions. Each Team Member looks after a portfolio of accounts ensuring that service levels are met and customer orders are delivered accurately and on time as well as ensuring that stock levels at the customer’s distributions centres / warehouses are within required levels. Team Members are in charge of stock levels and placing orders for the customer. The successful candidate must be fluent in the Dutch and French languages, reliable, personable and have the ability to build strong relationships.

Duties & Responsibilities
• Capturing orders in various formats, processing them and managing any subsequent changes. Dealing with enquiries/queries relating to the OTD process.
• Proactively managing the day-to-day requirements for own customer portfolio.
• Maintenance of relevant systems with valid information.
• Developing strong working relationships with key customers.
• Managing the collection/returns of product process to resolution.
• Networking and building relationships with internal customers.
• Applying customer logistics initiatives.

The Individual
• Fluent in Dutch, French and English
• A team player, also able to use own initiative
• Comfortable working with multiple deadlines/tasks
• Have excellent numeracy skills
• Computer literate
• Excellent problem solving skills
• Excellent telephone manner
• Excellent time managements skills, sense of urgency, able to separate urgent and important
• Adaptable/responsive to change
• Proactive/can-do attitude
• Excellent communication (written & verbal), interpersonal and presentation skills will be essential.
• Enthusiastic, resilient and able to manage pressured situations

This position, Dutch and French Speaking Customer Services in Brighton, was posted on October 24, 2011. The job is located in Brighton. The employer is Kimberly-Clark. Since this job has been published, it has been viewed 31 times.