Sales Manager New and Used Vehicles - Vauxhall Lichfield

Overview
You will see from our website and from our recent 2010/11 financial results that we are a rapidly becoming one of the Country's leading automotive retailers. We currently operate 77 franchised outlets throughout England and Scotland employing over 2,700 people and have very strong relationships with the manufacturers we represent. We are the 9th largest retail motor group in the UK and will be expanding as we drive our business forward throughout 2011. We are very well placed in to achieve our growth and performance objectives and are constantly building our capacity to improve the business further. We have a clear vision to become recognised as the most progressive motor retailer and are committed to supporting our colleagues through the provision of continuous training, coaching and development. Our competitive advantage lies in the quality of people we employ and we are intent on building our future on the drive, energy and talent of our colleagues. With that in mind we are selective about who we employ and expect that they drive the business forward passionately and fully in line with our values.
Role & Responsibilities
The key responsibilities of this role are as follows:Customer Satisfaction (CSI): To build trust, communicate well and exceed customer satisfaction expectations and, where there is a manufacturer score to exceed their national average. To provide a service-based experience to customers and make them feel the value of placing their custom with the Company. Maximising Opportunities: To maximise the opportunity for the Sales Executives to do business by ensuring they prospect, follow-up and handle phone in, walk in and Internet enquiries. Second-face, where necessary, in line with Group policy of “No-one Walks” and ensure the team adheres to the Active Sales Process at all times.Maximising Departmental Profit: To maximise departmental profit and achieve the business plan through the sale of vehicles, add-ons and finance whilst controlling departmental direct costs.Data Quality and FSA Compliance: To ensure all the Sales Executives and Business Managers accurately and vigorously collect all customer and vehicle data in order to maximise the quality and content of the customer database (email, mobiles). Manage the Sales Executives’ Diaries in line with Group strategy and ensure adherence to the Company’s FSA obligations at all times.Marketing Strategy: To complete the Sales and Marketing action plan by the 15th of every month and to use it to develop and actively manage the departmental marketing strategy.Stock Management: To ensure ideal levels of stock (based on value and mix, measured through the Sales & Stock report) are prepared, photographed, priced and displayed correctly. Managing the Sales Team: To inspire and lead the team to achieve the vision and strategy for the department. To continuously work to induct, motivate and develop your team to achieve their objectives and minimise colleague turnover. Managing the Business Manager: To create an environment that will allow the Business Manager to 1st and 2nd face all customer contacts that will result in the achievement of all minimum standards and KPI’s.Colleague Performance Management: Continuously monitor colleague’s performance and provide first class coaching, support and training. Complete monthly appraisals by the 5th working day of each month.Presentation Standards: To maintain the highest possible standards of presentation in relation to colleagues, display and the department.Policies and Processes: To be a champion of Group policy and processes and ensure they are explained, understood and implemented by your department. Specifically the Vertu Active Sales Process, Group Finance policy and Stock policy.
What we’re looking for
We are currently looking for either a highly experienced Sales Executive, Business Manager or Sales Manager, with a proven track record in sales and management performance, to join our sales team in Vauxhall Lichfield. You will demonstrate drive and energy, commercial awareness, profit orientation and the ability to inspire the sales team to ensure they remain focused on customer satisfaction. You will maintain a calm and reflective management style whilst remaining assertive and confident in your own ability; you will be an effective communicator and will be able to demonstrate your commitment to our Vertu Company Values. You should be an established motor industry professional and must be FSA approved. We are looking for individuals who possess the following attributes:Target driven Excellent Planning, Time Management and Organisational SkillsNumeracy & Accounts Interpretation skillsIT LiterateCustomer service orientatedInterpersonal & Good CommunicationDemonstrate a Positive Attitude Effective Influencing, Coaching and Training skills Motivating and Team-building skills
What You Can Expect
If you are successful you can look forward to on-going training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary and performance-related bonus, company car, childcare voucher scheme, share incentive plan and pension scheme. If you are interested in joining the most progressive team in the industry please apply above.

This position, Sales Manager New and Used Vehicles - Vauxhall Lichfield, was posted on October 14, 2011. The job is located in Lichfield. Since this job has been published, it has been viewed 31 times.